Lead Return Policy

Return requests must be submitted within six days of the lead date.

Acceptable reasons for returning a lead.

i. The lead is not in your defined service area.
ii. The contact information provided in the lead is inaccurate and make it impossible for you to contact the customer.
iii. The lead contains information that is inaccurate or misleading.
iv. A competitor placed the lead in an effort to gain competitive intelligence.
v. The lead is a duplicate to another lead recently received from Sales Star Networks.

Unacceptable reasons for returning a lead.

i. Customer chooses another vendor.
ii. Pricing constraints. Sales Star Networks cannot be held responsible for your pricing structure.
iii. Time frame in which customer is making a purchase.
iv. Provider does not respond to the lead in a timely manner. See Unresponive lead policy below for details.
v. The lead was also acquired through other channels.
vi. Technical or network errors outside of Sales Star Networks' control prevented the delivery of the lead through email, fax or text message. All leads are posted into the lead management system.

Unresponsive lead policy.

Should you be unable to contact a lead within a six day period from the lead date and Sales Star Networks receives similar feedback from one or more additional providers who received the same lead, Sales Star Networks will issue a credit. Should Sales Star Networks not receive similar feedback from any additional providers, no credit for the lead request shall be issued.

Lead return process.

Leads must be returned through the lead management system to receive credit. Once the lead request is processed the provider will be notified if it was approved or if it wasn't, the reason for that decision. If approved, a credit will be placed in the provider account for the amount of the lead.